Terms & Conditions

These Terms & Conditions govern your access to and use of Leasily, including the website, web app, and related support channels.

Leasily is an Australian software product for self-managing landlords and renters. Unless we expressly say otherwise, Leasily provides software only. We are not acting as your real estate agent, property manager, lawyer, trustee, or financial adviser.

You must be at least 18 years old and legally able to enter into a binding agreement to hold a Leasily account. You must provide accurate information, keep it up to date, and protect your login credentials.

You are responsible for activity under your account unless that activity happened after you notified us of a security issue and we had a reasonable chance to act. We can require reasonable identity checks before discussing or changing an account.

Leasily helps users organise tenancy administration, documents, communications, maintenance records, payment-enabled workflows, and related records. Features may vary over time, by user role, and by whether a third-party provider is available and correctly configured.

You remain responsible for the legality, timing, wording, service, filing, and suitability of any notice, lease term, bill, instruction, document, or communication you issue through the platform. You must make sure it complies with the law that applies to the property, tenancy, and people involved, including the law of the relevant Australian state or territory.

Where Leasily shows reminders, statuses, or templates, that does not mean the underlying legal step has been completed for you unless the workflow expressly says so.

Additional public documents apply to specific roles or workflows, including the Landlord Terms, Tenant Terms & Notices, State-by-State Tenancy Workflow Review, Data Retention & Deletion Policy, Security Policy, Incident Response & Breach Response Plan, Funds Flow Statement, and Licensing & Trust Accounts statement.

If there is an inconsistency, the more specific document applies to the relevant role or workflow, except that nothing in any document limits rights that cannot be excluded under Australian law.

Landlord subscriptions are billed on the plan, billing cycle, and pricing shown at checkout or in your account at the time of purchase. Subscription features can change if a payment fails, a plan is cancelled, or an account is otherwise not in good standing.

Some payment-enabled workflows rely on Stripe and other service providers. Those providers control their own onboarding, mandate, payment-method, payout, reserve, refund, and compliance steps under their own terms.

Our Payments & Fees Policy and Refunds & Disputes Policy form part of these terms.

Leasily may store draft documents, signed documents, attachments, messages, maintenance records, and audit history needed to support a tenancy workflow.

If you use an electronic-signing workflow, you agree that Leasily may record the signing evidence associated with that workflow, including timestamps, signer details, document references, and related acceptance or consent records.

You are responsible for deciding whether a generated or uploaded document is appropriate for your circumstances. If you need legal advice, you should obtain it independently.

You must use Leasily lawfully, honestly, and in a way that does not harm other users, the platform, or third parties. The Acceptable Use Policy forms part of these terms.

That includes not using the platform for misleading conduct, discrimination, harassment, unauthorised access, infringement, malware, or any activity that would breach applicable tenancy, privacy, consumer, or payments law.

We aim to keep Leasily available and secure, but we do not promise uninterrupted access. Features can be interrupted by maintenance, provider outages, security incidents, legal requirements, or account-level restrictions imposed by a service provider.

We may update Leasily and these terms from time to time. If we make a material change, we will take reasonable steps to notify users, for example by email, in-product notice, or by updating the relevant legal page.

We may suspend or limit access where we reasonably suspect misuse, a legal breach, a security issue, non-payment, or a provider restriction affecting a workflow.

How we handle personal information is explained in our Privacy Policy. How we use cookies and similar browser storage is explained in our Cookies & Tracking Policy.

Where available, you may request data exports or request account closure from within the product. Some records may still need to be retained, reviewed, archived, or de-identified to meet tax, dispute, fraud-prevention, tenancy, or other legal obligations.

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, we exclude indirect, incidental, special, and consequential loss. To the maximum extent permitted by law, our aggregate liability for a claim connected with Leasily is limited to the amount you paid us for the relevant service in the 12 months before the claim arose.