Tenant Terms & Notices

These Tenant Terms and Notices apply when you access Leasily as a renter, tenant, invited occupant, applicant, guarantor, or other person invited into a tenant-facing workflow.

They supplement the main Terms & Conditions, Privacy Policy, Payments & Fees Policy, Refunds & Disputes Policy, and any notices shown in a specific workflow.

A landlord or authorised user may invite you into a Leasily workflow. That invitation may let you view tenancy records, sign or review documents, set up payment details, submit maintenance requests, receive notices, message the landlord, or access payment and document history.

Leasily does not become your landlord, property manager, agent, legal adviser, tribunal representative, bank, or payment institution because you accept an invitation or use a tenant workspace.

Leasily may be used to deliver or record documents, notices, reminders, messages, maintenance updates, rent information, and audit history. A document or notice appearing in Leasily does not mean Leasily has checked that it is valid, appropriate, complete, or enforceable.

If you receive a notice or document that affects your rights, you should read it promptly and obtain independent advice from a tenancy advice service, lawyer, tribunal, or regulator if needed.

Some rent workflows allow you to set up a Stripe-backed Australian bank account direct debit or similar payment method. Stripe and banking providers handle payment credentials, mandate setup, payment execution, returns, reversals, and bank/provider rules.

Leasily records payment setup status, payment attempts, failures, reversals, receipts, and related references so the parties can see workflow status. A failed, reversed, pending, or disputed payment status does not decide the underlying legal dispute between you and the landlord.

You must provide accurate information, keep your contact details current, protect your account, review notices and documents promptly, and only upload or send material you are allowed to provide.

You must not misuse Leasily to harass, threaten, impersonate, mislead, upload unlawful material, tamper with records, evade valid payment processes, or interfere with another person's use of the platform.

If you use maintenance, condition report, inspection, or document workflows, provide accurate details and keep your own copies of important evidence where appropriate. Leasily can help record information, but it does not decide whether a repair is urgent, whether premises meet legal standards, or whether a bond claim is valid.

Your personal information may be collected from you, from the landlord or inviting user, from product events, and from service providers such as authentication, email, storage, signing, and payment providers. The Privacy Policy explains this in more detail.

Some tenancy, payment, document, audit, dispute, tax, fraud-prevention, and security records may be retained even if your account access ends or a landlord workspace is closed.

Leasily support can help you understand product access, statuses, records, downloads, payment setup, and technical issues. Leasily does not decide rent disputes, bond disputes, repair disputes, eviction disputes, discrimination complaints, or tribunal matters.

If a matter affects your tenancy rights, consider contacting the landlord first where appropriate and then a tenancy advice service, regulator, tribunal, community legal centre, or lawyer.