Payments & Fees Policy

Leasily is software that supports certain payment-enabled workflows. It is not a bank, regulated payment institution, trustee, or holder of statutory trust money. Payment processing and payout services depend on Stripe and related banking rails.

Rent workflows are designed around Stripe connected accounts and provider-controlled payment rails. Leasily records workflow status and references, but is not designed to maintain a pooled rent account or statutory trust account for rent or bond money.

Payment features are only available where the relevant account, tenancy, and provider setup have been completed. Some users will see payment-related status screens even when charging or payout capability is not yet active.

Landlords who want to receive money through Leasily generally need to complete Stripe onboarding and any ongoing verification Stripe asks for. Stripe can delay, restrict, or turn off a connected account if onboarding is incomplete, if further verification is needed, or if Stripe detects risk under its own rules.

Where Stripe is unavailable or restricts a workflow, Leasily may pause the related payment feature until the issue is resolved.

For rent collection features, tenants may be asked to complete a Stripe-backed payment-method setup before automated collections can begin. That setup depends on the lease status, the landlord's payout setup, and Stripe's availability.

Leasily records the status of payment-method setup, mandate references, and related payment events so both sides can see whether a workflow is ready, blocked, active, expired, or requires action.

If Leasily offers a tenant a choice of payment method for a bill or similar amount, the amount payable and any surcharge shown in the payment flow should be displayed before the tenant confirms payment.

Fees, surcharges, payment methods, and rails may differ between rent workflows and other payment-enabled workflows. The product experience shown at checkout or in the relevant payment screen should be checked for the transaction-specific amount, fee, and payment method details.

Payout timing is controlled by Stripe and the receiving bank, not Leasily. Leasily can show payment, retry, reversal, or payout status, but it does not control settlement speed.

If a payment fails, is returned, or is reversed, Leasily may mark the workflow accordingly and notify the relevant users. A failed or reversed payment does not decide the underlying dispute between landlord and tenant.

Refunds, chargebacks, direct-debit returns, and other payment disputes are covered by the Refunds & Disputes Policy.

Some refund actions are currently support-led or handled through Stripe tooling rather than through a fully self-serve in-product flow.

All amounts shown in Leasily are intended to be shown in Australian dollars unless we say otherwise. Users remain responsible for the legal and tax treatment of amounts they request, charge, reimburse, or receive through the platform.

If you need advice on GST, tenancy charges, invoicing, or whether a charge is permitted in your state or territory, obtain your own legal or tax advice.