Landlord Terms

These Landlord Terms apply when you use Leasily as a landlord, rental provider, property owner, authorised representative, or other person managing tenancy records through a landlord workspace.

They supplement the main Terms & Conditions, Payments & Fees Policy, Privacy Policy, Acceptable Use Policy, and any workflow-specific notices shown in the product.

Leasily gives you software tools for organising records, communications, documents, reminders, payment-enabled workflows, and compliance guardrails. Leasily does not act as your real estate agent, property manager, letting agent, lawyer, conveyancer, trustee, bond lodgement agent, tax adviser, financial adviser, bank, or payment institution.

You remain the decision-maker for the property and tenancy. You are responsible for deciding whether a property can be offered, whether a person should be accepted as a tenant, whether a notice should be issued, whether a charge is lawful, and whether a document is suitable for your circumstances.

You must only create or manage a property, tenancy, lease, notice, charge, document, or tenant communication if you have authority to do so. If you act for another owner or entity, you must have authority from that person or entity and must comply with any licensing, agency, trust-account, privacy, and disclosure obligations that apply to you.

You must keep property, owner, tenant, rent, bond, bank, contact, and disclosure information accurate and current. Leasily can rely on information you enter when generating reminders, statuses, documents, notices, payment records, and audit history.

Residential tenancy law differs between Australian states and territories. Where Leasily shows state-specific guardrails, reminders, or blocked actions, those controls are support tools only. They do not replace your obligation to check the current law, prescribed forms, service methods, tribunal guidance, and facts of the tenancy.

If a workflow is marked as manual, review required, support-led, or record keeping only, the underlying legal step may need to be completed outside Leasily or reviewed with independent advice before you act.

You are responsible for the legality, timing, wording, evidence, service, and follow-up of any notice or communication. Leasily may enforce minimum timing rules or block high-risk notices, but that does not mean a notice is validly served, appropriate, or enforceable in your circumstances.

You must not use notices, reminders, messages, payment records, or automated workflows to harass, pressure, mislead, retaliate against, or unlawfully evict a tenant.

Payment-enabled rent workflows depend on Stripe and banking rails. Leasily is not designed to operate a statutory trust account for rent or bond money. You remain responsible for whether an amount can lawfully be requested, charged, received, refunded, lodged, claimed, or retained.

Bond workflows are record-keeping, reminder, evidence, and authority-linking tools unless a product screen expressly says a supported collection or lodgement service is live. You remain responsible for statutory bond lodgement, refund, dispute, and trust-account obligations that apply to you.

You are responsible for reviewing documents before sending or signing them. Template wording, generated documents, uploaded documents, and electronic-signature evidence are not legal advice and may not fit every property, lease type, tenant, or state requirement.

You should keep independent copies of critical tenancy, tax, insurance, tribunal, repair, inspection, bond, and payment records where required by law or prudent practice.

If you use tenant screening, application, messaging, maintenance, or document tools, you must comply with privacy, anti-discrimination, consumer, spam, and tenancy laws. You must not ask for, use, or disclose information in a way that is unlawful, discriminatory, misleading, or excessive.

You must communicate with tenants respectfully and must not use Leasily to threaten, intimidate, or bypass legal processes.

Leasily support can help you understand product screens, statuses, exports, records, and workflow availability. Support cannot decide disputes, give legal advice, draft bespoke legal notices, act as your agent, lodge tribunal matters, or determine whether a legal step should be taken.