Data Retention & Deletion Policy

This Data Retention & Deletion Policy explains how Leasily handles exports, account closure, retained records, legal holds, de-identification, and deletion limits for public website visitors and platform users.

It should be read with the Privacy Policy, Terms & Conditions, Tenant Terms, Landlord Terms, and any product notices shown during export or closure workflows.

Where available, authenticated users can request an export of records connected with their account or workspace. Export scope may include profile and account details, properties and tenancies, leases and condition reports, bills and expenses, payment history and receipts, messages, documents, maintenance records, audit history, and consent records.

Exports may exclude records we cannot lawfully disclose, records that would unreasonably affect another person's privacy, provider-controlled data, security secrets, internal investigation material, or information outside the exporter's authorised access.

Account closure is a request-and-review workflow. Some accounts can be closed promptly; others require review because of active tenancies, active leases, pending or processing payments, legal holds, disputes, support investigations, provider restrictions, or statutory retention obligations.

Closure may disable or restrict access before all retained records are deleted or de-identified.

Leasily keeps information only for as long as reasonably needed for the purpose it was collected, to operate and secure the platform, and to meet legal, tax, accounting, tenancy, dispute, fraud-prevention, payment, and record-keeping obligations.

As a general public policy, financial records and operational tenancy records may be retained for up to 7 years. Some records may be kept for a shorter period, and some may be kept longer where a legal hold, dispute, regulator request, fraud investigation, security incident, payment reversal, tax requirement, or litigation risk applies.

We may delay deletion or de-identification where records are relevant to a chargeback or payment dispute, tribunal or tenancy dispute, fraud or support investigation, regulator or law-enforcement request, tax or accounting retention window, or other legal obligation.

A legal hold can apply even after account access ends.

When records no longer need to be retained, Leasily may delete them, de-identify them, aggregate them, or remove direct identifiers while keeping non-identifying operational data for security, analytics, financial reconciliation, or platform integrity purposes.

Deletion from active systems may not immediately remove information from encrypted backups, provider logs, immutable audit trails, payment-provider systems, email records, or files retained by other parties such as landlords, tenants, partners, Stripe, banks, tribunals, or government authorities.

Tenancy records often involve more than one person. A tenant's request, landlord's request, or account closure does not automatically delete records needed by another authorised party or retained for legal, payment, dispute, or audit purposes.

We may limit access, redact personal information, or keep a record in a restricted state where full deletion would affect another person's lawful records or rights.

Use available in-product export or closure tools where provided. For privacy access, correction, deletion, or retention questions, contact info@leasily.com.au with enough detail for us to identify the relevant account, tenancy, document, payment, or workflow.