Maintenance

Every repair. Tracked to resolution.

Tenants submit requests with photos. You triage, update status, and track the job to resolution with a visible record for both sides.

1queue
All requests, all properties
See how it works

How it works

The workflow is structured so nothing gets lost between steps.

01

Tenant submits the request

Your tenant logs the issue directly in Leasily with the description, location, and photos.

  • You are notified by email and in-app so the request does not disappear into a text thread or a missed phone call.
02

You triage in one place

See the full request with photos and attachments before committing.

  • Approve, decline, or ask the tenant for more information.
  • The status updates in one place and the tenant is notified of the outcome.
03

Track to resolution

Move the request through its status timeline as work happens: booked, in progress, resolved.

  • Both you and your tenant can see where things stand, and the completed job becomes part of the property's maintenance history.

Proof

Every request in one queue

Open, in-progress, and resolved requests sit in a single dashboard view ordered by age and status.

  • You can see what needs attention immediately instead of reconstructing jobs from inboxes and SMS threads.
Maintenance3 open

Leaking tap · Kitchen

2 days ago
In progress

Flickering light · Bedroom

Just now
New

Gate latch · Front

3 days ago
Scheduled
Tradies assigned · avg. 24 hr response

Proof

A permanent maintenance history per property

Every resolved request, with photos, status changes, and any tradie details you have recorded, stays attached to the property.

  • When something recurs, you have the full context of what happened last time including who handled it and what it cost.

Why it matters

Every resolved request, with photos, status changes, and any tradie details you have recorded, stays attached to the property.

When something recurs, you have the full context of what happened last time including who handled it and what it cost.

Maintenance gets expensive when the status is unclear. The queue keeps every request visible from first report to final resolution.

Continue exploring

Related features

Condition reports

Cross-check repair requests against the move-in record.

Landlord–tenant messaging

Discuss repairs in a thread tied to the tenancy, not personal SMS.

Run maintenance from one queue

Start with the core workflow and keep every tenancy, payment, and document in one place.