Messaging

Direct messages. Per tenancy.

Each tenancy has its own conversation with attachments, read receipts, unread counts, and email notifications, without relying on your personal mobile number.

1thread
Per tenancy — not per phone number
See how it works

How it works

The workflow is structured so nothing gets lost between steps.

01

Tenant messages you directly in Leasily

Your tenant sends messages through their portal, so there is no need to share your personal mobile number.

  • You get an in-app notification and an email, and you can reply from your dashboard or straight from the email.
02

One conversation per tenancy

Each tenancy has a single ongoing conversation, so a multi-property landlord knows exactly which property a message relates to.

  • Unread counts show where you owe a reply, and read receipts confirm when your tenant has seen what you sent.
03

Every message — and every attachment — is on the record

Photos, PDFs, and other attachments sent in the conversation stay against the tenancy with the messages themselves.

  • If a dispute comes up later, the communication trail is already there and time-stamped.

Proof

No more tenancy comms through personal text messages

Managing a rental through personal text messages creates three problems: no searchable record, no separation between personal and professional communication, and no audit trail if something goes wrong.

  • In-platform messaging fixes all three while keeping the conversation tied to the tenancy.
Messages
142 Collins St
JJamie Chen · 9:14 am

Hi, the hot water system is making a loud noise in the mornings. Is that something you can look into?

YYou · 9:32 am

Thanks for the heads up Jamie. I'll get a plumber out to assess early next week.

JJamie Chen · 9:45 am

Perfect, thanks. I'm available Mon–Wed before 2pm.

Reply to Jamie…

Proof

Permanent record tied to the tenancy, not to your phone

When a tenancy ends, the full message history stays in Leasily even if you change phones, numbers, or email providers.

  • For landlords managing multiple properties, a separate conversation per tenancy keeps everything clearly organised.

Why it matters

When a tenancy ends, the full message history stays in Leasily even if you change phones, numbers, or email providers.

For landlords managing multiple properties, a separate conversation per tenancy keeps everything clearly organised.

The message trail should be searchable, contextual, and still there later when someone needs to prove what was said.

Continue exploring

Related features

Maintenance

Tenants raise repair requests with photos, kept separate from general chat.

Condition reports

Reference the inspection record directly in your conversation.

Keep communication clear

Start with the core workflow and keep every tenancy, payment, and document in one place.